“Verbal abuse was the most common form of harassment for both men and women with 13 per cent of women reporting they’d experienced abuse in the preceding year.” This is why many hospitals and clinics have conspicuous signs reading, “Violence and abusive language will not be tolerated”. Staff need to be trained in delivering acceptable dialog to deescalate but also to have an emergency button to call security. I taught psychiatric nurses defensive tactics which are usable against either verbally or physically aggressive patients. Their union had requested the training … Continue reading →